Shipping and Returns Policy

A shipping and return policy is essential for setting clear expectations and providing excellent customer service. Below, I've provided an example of how to write a shipping and return policy for your company:

Shipping and Returns Policy

Shipping:

1. Order Processing:

   • All orders will be processed within 1-3 business days after receiving payment and may vary depending on the item, as some require more time to complete.

2. Shipping Methods:

   • We offer several shipping options, including standard and express shipping, regular and registered shipping.
   • Delivery times vary depending on location and shipping method selected.

3. Shipping Costs:

   • Shipping costs will be calculated at checkout and will depend on weight and delivery location.

4. Shipment Tracking:

   • We'll provide tracking information so you can track your order once it's shipped.
   • We are not responsible for delivery delays caused by the courier company.

Returns:

1. Return policy:

   • We accept returns within 30 days of receiving the order.
   • Products must be in their original condition, unused and in their original packaging.
   • Returns on customized or clearance items will not be accepted.
   • When a product is requested to be returned because it was not picked up from the locker in time or was not picked up at the post office, it is the sole responsibility of the buyer. Shipping fees will not be refunded since the shipment was made in a timely manner and the seller's obligations were met.

2. Return Process:

   • To initiate a return, please contact our customer service team to obtain a return authorization number.
   • Return shipping costs will be borne by the customer, unless the product is damaged or defective.

3. Refunds and Exchanges:

   • We will process refunds within 10 business days of receiving and approving the return.
   • If you prefer an exchange instead of a refund, please let us know during the return process and we will do our best to accommodate your request.

4. Damaged or Defective Products:

   • If you receive a damaged or defective product, please contact us immediately. We will replace the product or issue a refund at no additional cost.

5. Warranty:

   • We offer a limited warranty on some of our products. Please refer to the product for specific warranty instructions and details.

Contact: To make a return or for any questions regarding shipping and returns, please feel free to contact us through our customer service team at valkyneashop@gmail.com.

This shipping and returns policy is subject to change without notice. We recommend reviewing it periodically for any updates.