Shipping and Returns Policy

Your shipping and returns policy is essential for setting clear expectations and providing excellent customer service. Below I provide you with an example of how to write a shipping and returns policy for your company:

Shipping and Returns Policy

Shipping:

  1. Order Processing:

    • All orders will be processed within 1-3 business days after receiving payment and may vary depending on what is indicated on each item as some require longer work to complete.

  2. Shipping Methods:

    • We offer several shipping options, including standard shipping and express, common and certified shipping.
    • Delivery times vary depending on location and shipping method selected.

  3. Shipping Costs:

    • Shipping costs will be calculated at checkout and will depend on weight and delivery location.
    • We offer free shipping for shipments within Spain without tracking, if you want tracking you must select it and it will be at a cost to the buyer.

  4. Shipment Tracking:

    • We will provide tracking information so you can track your order once it has been shipped.
    • We are not responsible for delivery delays caused by the courier company.

Returns:

  1. Return policy:

    • We accept returns within 30 days of receiving the order.
    • Products must be in their original, unused condition and in their original packaging.
    • Returns of personalized or clearance products will not be accepted.

  2. Return Process:

    • To initiate a return, please contact our customer service to obtain a return authorization number.
    • Return shipping costs will be the customer's responsibility unless the product is damaged or defective.

  3. Refunds and Exchanges:

    • We will process refunds within 10 business days of receipt and approval of the return.
    • If you prefer an exchange instead of a refund, please let us know in the returns process and we will do our best to accommodate your request.

  4. Damaged or Defective Products:

    • If you receive a damaged or defective product, please contact us immediately. We will replace the product or issue a refund at no additional cost.

  5. Warranty:

    • We offer a limited warranty on some of our products. See specific warranty instructions and details on the applicable product.

Contact: To make a return or for any questions related to shipping and returns, do not hesitate to contact us through our customer service at valkyneashop@gmail.com.

This shipping and returns policy is subject to change without prior notice. We recommend that you review it periodically to be aware of any updates.